An organisation of 400 individuals in the service business must be set into action.

• The Executive Board defines the general attitude as being complacent.
• Employees are fingerpointing at each other. Sense of urgency is lacking.
• The atmosphere is one of defiance, the fighting spirit gone.
• How to bring back new energy and stemina in this organisation?

The Performance Culture Scan brings insight in the performance indicators of the organisation and their correlation with company behavior. With Kianga new zest is brought back. Employees take up initiative and bring refreshingly new ideas. Within one year an increase of profits of 18% is achieved. A proof that 10% more energy can result into 25% more bottom line.